Question 1

Where are you located?

Accepted Answer

Sheikhani Plaza, 14637 Beechnut St (at Hwy 6 & Beechnut St.), Houston, TX 77083.

Question 2

What are your store hours?

Accepted Answer

Open 24 hours a day, 7 days a week — always.

Question 3

Is your meat 100% Halal?

Accepted Answer

Yes. Every cut is 100% certified, fresh Zabiha Halal, prepared daily by our expert butchers.

Question 4

How can I reach customer support?

Accepted Answer

Call +1 (346) 439-5021, message us on WhatsApp at 832-246-PAPA (7272), or email info@papamart.us.

Question 5

How do I track my order?

Accepted Answer

Go to My Account → Orders and select your order. You'll see real-time status updates from preparation to delivery. You can also track via SMS notifications.

Question 6

Can I modify or cancel my order?

Accepted Answer

You can cancel or modify your order within 2 minutes of placing it. After that, contact customer service and we'll do our best to help.

Question 7

What payment methods do you accept?

Accepted Answer

We accept UPI, credit/debit cards, net banking, digital wallets, and cash on delivery in select areas.

Question 8

How long does delivery take?

Accepted Answer

Most orders arrive within 15–30 minutes depending on your location, order size, and current demand.

Question 9

Do you deliver to my area?

Accepted Answer

Enter your address on the homepage or at checkout. If we're not in your area yet, you can request a notification when we launch nearby.

Question 10

Is there a minimum order value?

Accepted Answer

Minimum order values vary by location. The minimum is shown at checkout before you confirm your order.

Question 11

How do I return a product?

Accepted Answer

Visit My Account → Orders, select the item, and tap 'Return'. For damaged or wrong items, report within 24 hours of delivery.

Question 12

When will I receive my refund?

Accepted Answer

Approved refunds are processed within 3–5 business days to your original payment method or Papamart wallet.

Question 13

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login screen and enter your registered email. You'll receive a reset link within minutes.

Question 14

How do I update my delivery address?

Accepted Answer

Go to My Account → Addresses to add, edit, or set a default delivery address for faster checkout.

Help & FAQs

Store Info

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